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Contact

Get in touch

Most client questions are resolved by email — no booking, no fee. We typically respond within 24–48 hours during business days.

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Email Gary directly

The fastest way to reach us. Most pre-purchase, mid-protocol, and post-report questions resolve here. No charge for client questions.

gary@precisionhealthtesting.com Average response: 24–48 hours · No charge for client questions
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Sample mailing address

Mail your hair sample to our Wellington practice. We courier on to ARL USA within 2 business days of receipt.

Gary Moller
15 Heaton Terrace
Brooklyn, Wellington 6021
New Zealand Sample acknowledgement email sent within 24 hours of arrival
Wellington practice

In-person consultations available to clients

Most client interactions are remote — email, video consultation, written reports. Clients who've completed an HTMA test with us and have booked a private consultation can choose to meet Gary in person at the Wellington practice at 15 Heaton Terrace, Brooklyn by appointment.

Hours
By appointment only
Monday – Friday, 9am – 5pm NZT
Time zone
NZT (UTC+12 / +13 in DST)
International clients via video conferencing
Find us on the map

Open directions in Google Maps →

Medical urgency? Contact your GP, local emergency services, or in NZ call Healthline 0800 611 116.
Common questions

Quick answers before you email

Most questions are already answered somewhere. Save us both time — check here first.

What's the fastest way to get a question answered?
Email. Most pre-purchase, mid-protocol, and post-report questions get resolved by email within 24–48 hours. No charge for client questions. One-to-one consultations with Gary are reserved for clients post-report — a private booking link is included with your report.
I haven't received my report yet — when should I worry?
Reports typically land 14–21 days from when ARL Laboratories receives your sample. If it's been more than 25 days from your sample arrival at our Wellington address, email us with your order number and we'll chase the lab directly.
I'm an existing client — can I just reply to a previous email?
Yes. Reply to any previous email from us and it'll route correctly. If you don't have a prior email thread, use gary@precisionhealthtesting.com — your contact record will pull up automatically.
Is there a phone number?
Phone is reserved for clients with a booked consultation (Google Meet or in-person at the Wellington practice). For everything else, email is faster and creates a written record both sides can refer back to.
I'm international — same email + same address?
Yes. Email gary@precisionhealthtesting.com; mail samples to the Wellington address. Time-zone differences mean responses may take an additional 24 hours but service is identical to NZ-based clients.