The agreement between us

1. The parties

"PHT", "we", "our", and "us" refers to Precision Health Testing, the practice of Gary Moller, operating from 15 Heaton Terrace, Brooklyn, Wellington 6021, New Zealand.

"You" or "Client" refers to the person placing an order, completing a Health Questionnaire, or attending a consultation. If you are ordering on behalf of a child, partner, or other party, you confirm you have authority to do so and you remain responsible under these terms.

By placing an order, you accept these Terms & Conditions in full, together with our Privacy Policy.

2. Scope of services

We offer the following:

• HTMA testing in three configurations: HTMA Baseline + Progress Analysis ($895), HTMA Baseline Analysis ($495), and HTMA Progress Analysis ($445).
• Private one-to-one consultations with Gary, available exclusively to clients post-report via a private booking link sent with the report.

Precision Health Testing is a testing and interpretation practice and does not sell supplements. Where Gary's protocol recommends specific products, you source those separately.

Pricing is in New Zealand Dollars and includes GST at the prevailing rate where applicable. International clients are invoiced in NZD.

3. Not medical advice

You should not stop, start, or change any prescribed medication based on our reports without first consulting the doctor who prescribed it. If you are unwell or in a medical crisis, contact your GP, local emergency services, or in NZ call Healthline 0800 611 116.

Our services are not covered by health insurance, ACC, or social services in New Zealand or any other jurisdiction.

4. Mandatory Health Questionnaire

Every order requires you to complete our Mandatory Health Questionnaire before your sample can be analysed. The questionnaire covers your medical history, medications, current symptoms, lifestyle, and goals.

• You must answer the questionnaire truthfully and completely. Withholding material information may result in incorrect interpretation.
• If your responses indicate that HTMA is contraindicated or otherwise inappropriate for you at this time, we may decline to proceed with the test and refund your payment in full.
• Sampling kits are dispatched shortly after order. Your completed questionnaire must be on file before we will release your sample to ARL Laboratories for analysis.

5. Orders & pricing

An order is formed when payment is received and you receive an order confirmation email. Until that point, no contract exists. We reserve the right to decline any order at our discretion, including (without limitation) where the Health Questionnaire indicates HTMA is unsuitable, where prior client behaviour gives rise to concern, or where supply chain issues prevent fulfilment.

Prices may change from time to time but the price you pay is the price published at the moment of checkout.

6. Payment

We accept payment via Stripe (Visa, Mastercard, American Express, and other major schemes). Card details are entered directly with Stripe; we never see, store, or process your full card number. Apple Pay and Google Pay are supported where available.

Test fees are paid in full at the time of order. Where a client is invited to book a one-to-one consultation post-report, that fee is paid via the private booking link.

7. Sample collection & return

Once your Health Questionnaire is reviewed:

• NZ clients — physical collection kit posted via NZ Post tracked, typically 2–4 business days from dispatch.
• International clients — digital sample collection guide emailed (no outbound shipping). Clients collect at home using simple household items per the supplied instructions.

You are responsible for collecting your sample correctly per the supplied instructions and for returning it to our Wellington practice address. Samples are at your risk in transit until they arrive at our practice. We strongly recommend tracked or signed-for postage for international returns.

From our practice we courier samples to ARL Laboratories (Texas, USA) within 2 business days of receipt. Once with the lab, samples remain at the lab's risk under their normal terms.

8. Turnaround & delays

Indicative turnaround from sample arrival at ARL is 14–21 calendar days, plus practitioner review and protocol writing of typically 5–7 calendar days. Total time from kit dispatch to receiving your protocol is typically 4–8 weeks depending on geography.

Any timing references on our website are estimates given in good faith. We are not liable for delays caused by postal services, customs, laboratory backlogs, force majeure events, or factors outside our reasonable control.

9. Consultations

One-to-one consultations with Gary are not publicly bookable. They are made available to clients post-report via a private booking link sent with the report. Consultations are delivered remotely via Google Meet or, by arrangement, in person at the Wellington practice.

• Reschedule or cancel free of charge with at least 24 hours' notice.
• Cancellations under 24 hours, or no-shows, are charged in full.
• Consultations are advisory and do not constitute medical care.
• Recommendations made during consultations are based on your individual HTMA report and Health Questionnaire context. Where specific supplements are recommended, you are responsible for sourcing them separately.
• If you experience an adverse reaction to anything taken on the strength of a recommendation, stop the product immediately and contact your GP.

10. Cancellations & refunds

7-day money-back guarantee: all orders are covered by a 7-day money-back guarantee from the date of purchase, no questions asked. If you change your mind for any reason within 7 days of placing your order, email gary@precisionhealthtesting.com with your order number and we'll refund you in full (less any payment processing fees deducted by Stripe).

Beyond the 7-day window, our refund position depends on where you are in the process:

• Before Health Questionnaire submitted — full refund on request, less any payment processing fees that have been deducted by Stripe.
• Before kit dispatched — full refund on request, less any payment processing fees.
• After kit dispatched, before sample sent to lab — partial refund, less the cost of materials, packing, and dispatch.
• After sample sent to lab — no refund. The laboratory fee has been incurred and is non-recoverable.
• Consultations — see Section 9.

To request a refund, email gary@precisionhealthtesting.com with your order number. Approved refunds are processed within 10 business days to the original payment method.

11. Consumer rights

If you are a consumer ordering for personal use in New Zealand, your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not limited or excluded by these terms. To the extent that any provision in these terms is inconsistent with those statutory rights, those statutory rights prevail.

If you are purchasing as part of a business, you confirm you are not acquiring the goods or services as a consumer for the purposes of the Consumer Guarantees Act 1993. You agree the protections of that Act do not apply to your purchase.

12. International clients

• You are responsible for any import duties, taxes, or customs charges that apply on receipt of a kit in your country.
• You are responsible for ensuring HTMA testing is lawful in your country of residence. We do not warrant compliance with overseas regulatory regimes.
• Service is otherwise identical to that supplied to NZ-based clients, subject to the timing variations set out in Section 7.

13. Limitation of liability

To the maximum extent permitted by law:

• Our total liability to you in connection with any order is limited to the price you have paid for that order.
• We are not liable for indirect, consequential, or incidental losses, including loss of profit, loss of opportunity, or losses arising from your reliance on a report or recommendation.
• Nothing in these terms limits any liability that cannot be limited by NZ law (including for fraud, death or personal injury caused by negligence, or non-excludable consumer guarantees).

14. Intellectual property

All content on this website — text, graphics, the PHT brand and logo, photography, code, and the structure of our reports and protocols — is owned by Precision Health Testing or licensed to us. You may not copy, reproduce, distribute, or create derivative works from our material without prior written permission, except for the personal use of your own report.

Your individual report belongs to you and you are free to share it with another health professional involved in your care.

15. Privacy

Your personal and health information is handled in accordance with our Privacy Policy, which forms part of these terms. By placing an order you consent to the data handling described in that policy.

16. Disputes

If you have a complaint, please contact us first by email — most issues resolve faster and more amicably this way. We aim to respond substantively within 10 working days.

If a dispute cannot be resolved between us, you may escalate to:

• Disputes Tribunal of New Zealand for consumer matters under $30,000.
• Office of the Privacy Commissioner for privacy-related complaints.

These terms and any dispute arising from them are governed by the law of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts.

17. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top reflects the most recent change. The terms in force at the time you place an order are the terms that govern that order; subsequent changes do not retrospectively alter purchases already made.

18. Contact